Returns Policy

We operate a no hassle returns policy. If you decide for any reason that you don't want the item you purchased you can return it to us for a refund or exchange it for another item.

We only ask that the item arrives back to us in it's original condition and returned within 7 days of purchase.

All of our items are thoughly checked before they leave our premises.

Gift Vouchers
Please note refunds cannot be given on gift voucher purchases.
This also applies to the purchase of the gift vouchers themselves.

Any returns should be sent to:
The Poncho Shop
14 Elizabeth Way
Cambridge
CB4 1DF

Tel:Cambridge 01223 328 375 or mobile 07799 621 087

between the hours of 9.00a.m and 6.00p.m

monday to friday